A new urgent care clinic is setting up a quality management system. Which of the following is the bestchoice as a process measure to evaluate effective clinical care?
A.
percent of patients that rate care as "satisfactory" or "highly satisfactory"
B.
raw number of influenza vaccines given in the annual flu season
C.
percent of antibiotic prescriptions that meet evidence-based guidelines
D.
average wait time between check-in and seeing a provider
The best process measure to evaluate effective clinical care in a new urgent care clinic is the percentage of antibiotic prescriptions that meet evidence-based guidelines. This measure directly reflects the quality of clinical decision-making and adherence to best practices, which are crucial for providing effective and safe patient care. It helps ensure that antibiotics are prescribed appropriately, reducing the risk of resistance and other complications.
Percent of patients rating care as "satisfactory" or "highly satisfactory" (A): This is a patient satisfaction measure, which is important but not a direct measure of clinical care effectiveness.
Raw number of influenza vaccines given (B): This is a volume measure, which does not directly reflect the quality of clinical care.
Average wait time between check-in and seeing a provider (D): This is a measure of efficiency, not necessarily of clinical care effectiveness.
References
NAHQ Body of Knowledge: Process and Outcome Measures in Quality Management
NAHQ CPHQ Exam Preparation Materials: Evaluating Clinical Care Quality
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