The office manager of a primary care office reviewed the performance of the providers and noted that one provider has not been completing depression screenings consistently for patients in the previous month. The manager's next action is to:
A.
Discuss the findings in the next staff meeting.
B.
Encourage the medical assistants to complete depression screenings.
C.
Talk to the doctor privately about the result.
D.
Review the previous three to four months' performance of the provider.
Reviewing past performance over several months will provide a clearer picture of the provider’s consistency and determine if the recent month was an anomaly.
Option D: Review the previous three to four months' performance of the provider
This allows the manager to identify trends before addressing the issue with the provider.
References:
CPHQ materials on performance management suggest gathering comprehensive data over time to ensure accurate assessments.
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