Norms are socially reinforced expectations, customs, or unwritten rules that influence behavior within a group or organization.
Definition:
Importance in Organizations:
Norms shape the organizational culture and influence decision-making, collaboration, and communication.
Examples of Norms:
Greeting colleagues in the morning.
Responding promptly to emails within a set timeframe.
[References:, Corporate Culture Studies: Discuss how norms develop and their impact on group behavior., COSO Framework: Links norms to cultural elements in governance and risk., , , ]
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