Pegasystems Certified Lead System Architect (CLSA) PEGACPLSA23V1 Question # 1 Topic 1 Discussion

Comprehensive and Detailed Explanation From Exact Extract:

Microjourneys are a core concept in Pega Express, as taught in Pega Academy’sApplication Design Missionand thePega Certified Lead System Architect Study Guide.They represent focused, outcome-driven segments of a customer journey, designed to deliver value quickly and align with business objectives.

Option A (Correct): Microjourneys are segments of the customer journey that accomplish specific business outcomes, such as completing a loan application or resolving a complaint. This aligns with Pega Express’s focus on breaking down complex journeys into manageable parts, as outlined in theMicrojourney Designmodule.

Option B (Correct): Microjourneys represent case life cycles or units of work that deliver significant outcomes for customers and users, such as approving a claim or onboarding a client. This is a key principle of Pega’s case-centric design, per theApplication Designmodule.

Option C (Incorrect): Microjourneys are not about creating reusable assets for citizen developers. While reusable assets may support Microjourneys, their primary purpose is delivering business outcomes, not enabling improvisation, as clarified in thePega Expressguidelines.

Option D (Incorrect): Microjourneys are not data objects; they are process-driven case life cycles, not data manipulation constructs. Data objects support Microjourneys but are distinct, per theData Modelingmodule.