Next-Best-Action Reevaluation:When a customer rejects an offer, Pega Customer Decision Hub reevaluates the Next-Best-Action to determine the next most relevant action for the customer. This ensures that the customer's needs and preferences are continuously considered.
Process Steps:
Capture the rejection event.
Trigger the reevaluation process.
Determine the next best offer or action based on updated customer data and context.
References:Pega Documentation on Customer Decision Hub outlines the process of handling offer rejections and reevaluating Next-Best-Actions.
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