Pegasystems Certified Lead System Architect (CLSA) PEGACPLSA88V1 Question # 25 Topic 3 Discussion

To address the requirement where users working in one application need to create cases in another application, the recommended approach is to implement Federated Case Management (FCM).

Federated Case Management: FCM allows different Pega applications to share and manage cases across multiple systems. This approach enables seamless case creation and management, ensuring that users can interact with cases regardless of the application they are working in.

Synchronization and Communication: FCM facilitates synchronization and communication between different Pega instances, ensuring that case data is consistent and accessible across the applications.

References: Pega Platform documentation on Federated Case Management.