You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that arc not supported by Pega.
Which approach satisfies these requirements?
A.
Each access group can use separate portals, harnesses, and sections. Use Specialty Components and use XML to pass data.
B.
Level age the Case Manager and Case Worker as reference points to create new portals, if required. Use Special Components and use JSON to pass data.
C.
Create different harnesses for each user's workspace. New portal rules are not needed. Define Specialty Components and use JSON to pass data.
D.
Identify the functionality required for each portal. Customize the portal either by modifying the section or harness. Use Specialty Components and use XML to pass data.
To create custom workspaces for different user roles and display custom formatted properties:
Separate Portals and Harnesses: Define separate portals, harnesses, and sections for each access group (managers and customer service representatives). This approach allows you to tailor the user interface and functionality according to the specific needs of each role.
Specialty Components and XML: Use Specialty Components to create custom formats for properties. XML can be used to pass data in and out of these components, allowing for complex and specialized data handling.
References: Pega Platform documentation on portals, harnesses, and using Specialty Components with XML.
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