MyHealth Corporation wants to use the age of the claim to increase the urgency of the assignment so that persons processing the claims work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an Unresolved status. At any time, MyHealth has up to 10,000 claims that are in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. All claims are processed within 30 days.
Which approach satisfies the claim urgency requirement and provides the best experience for the user who processes the claims?
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