You are developing a Visa case type to process entry visa applications.

Question

You are developing a Visa case type to process entry visa applications. As part of the process, applicants schedule an interview with the consulate. An Interview child case is created for the interview process.
Following the interview, the consulate reaches a decisions within 48 hours or more. For Visa case to proceed to application notification, the Interview case needs to be resolved.
After you create the Interview child case, how to do you configure the case type to achieve the required behavior?

Accepted Answer

B. Following the Create Case step, add a Wait step that pauses the parent case until the Interview reaches the Resolved status.

Answer

A. Following the Create Case step, add a Wait step that pauses the parent case until the application schedules the interview.

Answer

C. Following the Create Case step, add a services-level agreement (SLA) that escalates the parent case after 48 hours.

Answer

D. Following the Create Case step, add an Interview step that is automatically resolved after 48 hours.

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Pegasystems Pega CSA PEGACPSA23V1 Question # 17 Topic 3 Discussion

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