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You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?
Add a must match condition where the work status of the current case does not contain "Resolved"
Add a weighted condition where the work status of potential duplicates does not contain "Resolved"
Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0"
Add a must match condition where the work status of potential duplicates does not contain "Resolved".
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