You configure a service level to adjust assignment urgency to 100 when the goal interval lapses How does the assignment urgency impact the deadline and passed deadline intervals?
Available Choices (select all choices that are correct
A.
Urgency value continues to increment as configured.
B.
Urgency value remains at 100 but other service level processing continues
C.
Service level processing is halted until the assignment is completed
D.
The user is notified that the maximum urgency has been reached
When the goal interval lapses and the assignment urgency is adjusted to 100, the urgency value continues to increment as configured for the deadline and passed deadline intervals. The urgency value determines how quickly an assignment needs attention and affects how assignments are prioritized in worklists and work queues. References: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-service-levels
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit