During testing you notice that the Send case status email step does not send an email Which work Item do you create in Agile Workbench to address this issue?
A bug is a work item that describes an error or defect in the application that prevents it from functioning as expected. A bug should be created in Agile Workbench to address the issue of the Send case status email step not sending an email. References: https://community.pega.com/knowledgebase/articles/pega-platform-capabilities/86/creating-bugs-agile-workbench
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