ChatOpsis the integration of chat platforms with tools and workflows, allowing teams to manage operations and incidents directly through chat.
Using anAPI (Application Programming Interface)is the correct, scalable way to transfer incident-related data automatically from chat clients to ITSM (IT Service Management) tools, preserving traceability and reducing manual errors.
Why not manual cut/paste?
Manual processes are error-prone and slow; DevOps aims for automation and integration.
Extract-style reference:
“APIs enable seamless transfer of information between ChatOps platforms and ITSM tools, supporting automation, accuracy, and auditability in incident management.”
—DevOps Handbook;ChatOps: Managing Operations and Collaboration in the Cloud, Jason Hand
PeopleCert DevOps Foundation v3.6:Promotes APIs for integration, automation, and collaboration.
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