In Scrum, teams are self-organizing, meaning they are responsible for managing internal dynamics and conflicts. The scrum master should act as a servant leader by facilitating conflict resolution rather than imposing decisions.
The scrum master should mediate the situation by fostering open communication and helping the team address concerns constructively.
Encouraging team collaboration and respectful communication is key to maintaining morale.
Escalating to senior management or removing a team member should be a last resort.
Attending meetings does not directly resolve the issue but can help the scrum master observe and intervene when necessary.
By facilitating conflict resolution and supporting team self-organization, the scrum master ensures a healthy and productive work environment.
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