During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels. Which two actions should the project manager take first to address this conflict? (Choose two)
A.
Ask human resources (HR) to intervene before it escalates and affects the team's performance.
B.
Arrange individual meetings with the team members who cannot work together effectively.
C.
Address the conflict during team meetings for the entire team to participate and find solutions.
D.
Discuss the conflict early among the affected team members using a direct, collaborative approach.
E.
Plan to resolve the team members' conflicts after the sprint and focus on achieving the goal.
The PMBOK Guide suggests that conflicts should be addressed early and directly among the affected parties using a collaborative approach. This involves open communication and problem-solving techniques to find a mutually acceptable solution. It is recommended to resolve disputes privately and collaboratively, ensuring that the project manager and team members work together to reach a satisfactory resolution1. References: = PMBOK Guide 7th edition; Conflict Resolution Strategies In Project Management (PMP)1.
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