A project manager has been assigned to lead a project to deploy a new system. The stakeholders disagree on the project objectives and approach.
What should the project manager do?
A.
Create a roles and responsibilities matrix based on the project charter and ask the sponsor to share it with all stakeholders to provide credible authority
B.
Conduct scoping workshops with the project team to create a work breakdown structure (WBS), assign tasks to various entities share this with all stakeholders, and ask the team to complete their tasks as scheduled
C.
Conduct a general meeting with all stakeholders and review and address a list of activities for each of them
D.
Breakdown the situation to identify the root causes for the disagreement and then work with each stakeholder and participating entity on their exact roles and responsibilities
The correct answer is D. According to the PMBOK® Guide, the project manager should manage stakeholder expectations and engagement by applying appropriate tools and techniques, such as stakeholder analysis, communication management, conflict resolution, and negotiation1. The project manager should also use the project charter as a reference document to clarify the project objectives, scope, and deliverables2. By breaking down the situation and identifying the root causes for the disagreement, the project manager can address the underlying issues and concerns of each stakeholder and align them with the project vision and goals. The project manager can then work with each stakeholder and participating entity on their exact roles and responsibilities, and ensure that they are committed and supportive of the project. References: 1: PMBOK® Guide, page 513-514; 2: PMBOK® Guide, page 77-78
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