A project manager is acting as a scrum master in a hybrid project and is dealing with a conflict between team members What strategy should be used to handle this conflict?
A.
Sort conflicts into two groups: positive and negative
B.
Place conflicts into categories: structural and interpersonal.
C.
Place conflicts on a shared conflict list and ensure it is visible
D.
Review conflicts during daily Scrum so they are handled in a timely manner
According to the PMBOK Guide, 6th edition, section 9.5.2.3, one of the tools and techniques for managing team conflict is agile release planning. This involves conducting daily stand-up meetings or Scrum meetings, where team members can communicate their progress, issues, and impediments. The project manager or scrum master can facilitate these meetings and help resolve any conflicts that arise among team members or with other stakeholders. This strategy ensures that conflicts are handled in a timely manner and do not escalate or affect the project performance. The other options are not specific to agile or hybrid projects and do not address the root causes of conflict. References: PMBOK Guide, 6th edition, section 9.5.2.3; PMP Practice Exam, question 77.
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