A project manager receives a suggestion from a team member for improving the product attributes without impacting the schedule or cost. This will add value to the project
and the customer.
What should the project manager do?
A.
Ask the team member to submit a formal change request.
B.
Accept the suggestion as it has no impact on the project.
C.
Ask another team member to validate the impacts of the suggestion.
D.
Reject the suggestion and ask the team member to focus on executing the plan.
According to the PMBOK Guide’s Change Management Process, when a new change is suggested, it should first be identified as a change request by any stakeholder. The project manager and/or project team members then analyze the impact of the change request on the project. This includes documenting the change request and presenting it to the Change Control Board (CCB) for review and decision1. Accepting a suggestion without a formal change request could bypass necessary analysis and documentation processes that ensure the change is beneficial and does not introduce unforeseen risks or issues. References: PMBOK Guide’s Change Management Process1; Professional in Business Analysis Reference Materials2.
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