A key stakeholder is refusing to participate in a crucial project stage and disagrees with the project team's approach. This situation is affecting the project team's morale.
What should the project manager do?
A.
Ask the project team to meet and document why the stakeholder's approach is incorrect.
B.
Schedule a meeting with the project team and the key stakeholder as soon as possible to discuss and agree on an approach.
C.
Discuss the issue with the project team during a project status meeting and request that they change the approach.
D.
Ask the project sponsor to meet with the project team and key stakeholder to discuss the approach.
When faced with a key stakeholder who is refusing to participate and disagrees with the project team’s approach, it is essential for the project manager to engage in proactive communication to resolve the disagreement. Scheduling a meeting as soon as possible allows for an open dialogue where concerns can be addressed, and a mutually agreeable approach can be developed. This aligns with the principles of stakeholder engagement and communication management as outlined in the PMBOK guide, which emphasizes the importance of involving stakeholders in decision-making processes and resolving issues through collaboration1.
References:
PMBOK Guide and Standards1
Project Management Academy article on handling unresponsive key project stakeholders1
ExamTopics discussion on similar PMP exam question2
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