Team morale is at an all-time low after an incident involving one of the team members. Which two actions should the project manager take to resolve the situation? (Choose two)
A.
Host a special meeting to talk about what happened.
B.
Escalate the issue to human resources (HR).
C.
Review the lessons learned document with the team.
D.
Conduct a team-building workshop.
E.
Discuss this incident in the project review meeting.
The project manager should take proactive steps to restore the team morale and trust after an incident that affects the team dynamics. Hosting a special meeting to talk about what happened is a way to facilitate open communication, address the root causes of the conflict, and resolve any issues or grievances among the team members. Conducting a team-building workshop is a way to enhance the team cohesion, collaboration, and performance by engaging the team in fun and interactive activities that foster positive relationships and mutual respect. These two actions are consistent with the principle of leading with empathy and respect, which is part of the PMI Talent Triangle®. References:
PMBOK Guide 7th Edition, page 133
Agile Practice Guide, page 48
PMI Talent Triangle® 1
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