During regular project progress review meetings, one team member shares bad news that has a significant impact on the project schedule. How should the project manager
react to ensure the project remains successful?
A.
Focus the discussion on recovery and ways to get back on track.
B.
Act in a way to highlight the criticality of the situation.
C.
Punish the team member for providing negative data that will affect the team's morale.
D.
Thank the team member for raising this issue, log it, and move on to the next topic.
The PMBOK Guide and PMP objectives emphasize the importance of a proactive approach to project management, which includes focusing on recovery and corrective actions when faced with setbacks. When bad news is shared that impacts the project schedule, it is crucial for the project manager to maintain a positive outlook and lead the team towards finding solutions to get back on track. This involves analyzing the situation, understanding the implications, and working collaboratively with the team to develop a recovery plan. It is not productive to punish team members for sharing bad news, as this can create a negative atmosphere and discourage open communication. Instead, the project manager should encourage transparency and use the information to make informed decisions that steer the project towards success12.
[:, PMI’s guidelines on delivering bad news and focusing on recovery plans1., PMBOK Guide’s principles on proactive project management and problem-solving2., ]
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