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Salesforce Architect Exams B2C-Solution-Architect Question # 36 Topic 4 Discussion

B2C-Solution-Architect Exam Topic 4 Question 36 Discussion:
Question #: 36
Topic #: 4

A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.

Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?

Choose 3 answers
A.

Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.

B.

Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written

C.

Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials

D.

Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.

E.

Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.

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Actual exam question for Salesforce B2C-Solution-Architect exam by Echo1339 at Mar 29, 2026, 12:00:29 AM

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