Allow customers to return asset Products and receive credit.
Solution:
Setting the Asset Amendment Behavior to Allow Refund enables the product to be reduced in quantity on an Amendment Quote.
Reducing the Quantity on the Amendment Quote triggers a refund process in CPQ.
Why Other Options Are Incorrect:
A: Negative quantities are not a supported standard in Amendment Quotes.
C & D: Asset records should not be manually edited as changes must flow through Quotes and Orders.
Salesforce CPQ Reference:
Refund handling and Asset Amendment Behavior are described in Amendment and Renewal Processes .
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