Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.
How could they accomplish this?
A.
Check the "Include Replies as Attachments" box in the RMM settings.
B.
Use RMM dynamic content blocks to render the email reply body.
C.
Query the RMM data view for the reply body and reference it from a data extension.
D.
Use RMM personalization strings to render the email reply body.
The correct answer is A — Check the "Include Replies as Attachments" box in RMM settings.
In the RMM configuration settings, you can set inbound emails to be auto-forwarded and attach the original reply as a file.
This method ensures the Customer Success team can review the full original customer message without parsing dynamic fields or personalization strings.
❌ Why others are wrong:
B: There are no RMM dynamic content blocks for rendering reply bodies.
C: Querying the RMM data view would require custom queries and complex setups, which is unnecessary for simple forwarding.
D: RMM personalization strings are used in response handling templates, not for forwarding attachments.
Exact Extract from Salesforce Official Documentation:
Salesforce Help — Reply Mail Management Overview:
"Use the Include Replies as Attachments option to attach customer replies when forwarding messages to designated addresses. This feature ensures that the original message body is included."
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