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Salesforce Accredited Professional Certification Energy-and-Utilities-Cloud Question # 4 Topic 1 Discussion

Energy-and-Utilities-Cloud Exam Topic 1 Question 4 Discussion:
Question #: 4
Topic #: 1

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers
A.

Confirm customer entitlements for field service appointments.

B.

See a list of all service and work types available in the system.

C.

Accurately confirm and verify customer details.

D.

Check available field service time slots for the week.

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Actual exam question for Salesforce Energy-and-Utilities-Cloud exam by Jett5181 at Apr 8, 2025, 2:04:32 PM

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