In Vlocity Guided Selling, the persistence of the cart is essential to ensure continuity throughout the selling process (B). This persistence means that as a customer or an agent navigates through different steps of the Guided Selling process, the cart retains all items and selections previously made, without needing to restart or lose data between steps. This feature supports a seamless, uninterrupted experience that is crucial for complex configurations and multi-step sales processes.
References:
User experience design principles in Salesforce Industries CPQ.
Technical implementation guides for Guided Selling in Salesforce Industries CPQ.
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