Salesforce Nonprofit Cloud Consultant Nonprofit-Cloud-Consultant Question # 1 Topic 1 Discussion

When there is a conflict between business lines regarding the addition of a new field that one line of business deems essential and another objects to, the best approach is to use the established governance committee for discussion and resolution. This ensures a structured and balanced decision-making process.

Governance Committee:

The governance committee typically includes representatives from various departments and stakeholders.

They oversee and manage changes, ensuring alignment with organizational goals and policies.

Discussion and Resolution:

Present the conflicting requirements to the governance committee.

Facilitate a discussion to understand the needs and concerns of both business lines.

Evaluate the impact of adding the field versus the potential for duplicate data and other issues.

Decision Making:

The committee will make an informed decision based on the overall benefit to the organization.

This decision will be documented and communicated to all relevant parties.

By leveraging the governance committee, the consultant ensures that the decision is made transparently, with input from all stakeholders, and in alignment with organizational policies.

References:

CertGod Nonprofit Cloud Consultant Guide