Salesforce Administrator Salesforce-Certified-Administrator Question # 59 Topic 6 Discussion

Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a webform or an email. Web-to-Case generates HTML code for a web form that you can place on your website. Email-to-Case converts incoming emails into cases.

References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm &type=5