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Salesforce Administrator Salesforce-Certified-Administrator Question # 64 Topic 7 Discussion

Salesforce-Certified-Administrator Exam Topic 7 Question 64 Discussion:
Question #: 64
Topic #: 7

Universal Containers (UC) customers have provided feedback that their support cases are not

being responded to quickly enough. UC wants to send all unassigned Cases that have been open for

more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?
A.

Case Escalation Rules

B.

Case Dashboard Refreshes

C.

Case Scheduled Report

D.

Case Assignment Rules

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Actual exam question for Salesforce Salesforce-Certified-Administrator exam by Sage294 at May 3, 2026, 5:17:41 PM

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