United Telecom has release plan for their digital transformation it includes both legacy CRM and...

Question

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete.Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

Accepted Answer

A. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

Answer

B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

Answer

C. Introduce customer data management system as a part of digital transformation to keep customer data up to date

Answer

D. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

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Salesforce Accredited Professional Certification Salesforce-Communications-Cloud Question # 22 Topic 3 Discussion

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