The Release Train Engineer (RTE) plays a crucial role as a servant leader and coach for the Agile Release Train (ART). One of the key responsibilities of an RTE is to support teams in problem identification and decision-making. This is best done by listening to the teams, which is a characteristic action of a servant leader within the SAFe framework. By listening, the RTE can understand the challenges faced by the teams, empathize with them, and facilitate an environment of mutual influence. This approach encourages the teams to be self-organizing and self-managing, which is essential for the ART’s success1.
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