User documentation is part of your Definition of Done. However, there are not enough technical writers for all teams. Your Scrum Team does not have a technical writer. What needs to be done?
(choose the best answer)
A.
Your Scrum Team is still accountable for creating user documentation. In this case, the Developers will write it.
B.
Let the user documentation remain undone and accumulate until after the last development Sprint. It will then be done by any available technical writers.
C.
Form a separate team of technical writers that will work on an on-demand basis for the various Product Owners. Work order will be first in, first out.
User documentation is part of your Definition of Done, which means that it is a requirement for delivering a potentially releasable product increment. Your Scrum Team cannot ignore or postpone this requirement, even if there are not enough technical writers for all teams. Your Scrum Team is responsible for creating and maintaining the user documentation, and the Developers are the ones who have the skills and authority to do so. The Scrum Master can help the Developers learn how to write effective user documentation, and the Product Owner can provide feedback on its quality and value.
References:
Scrum Guide 2020, page 9: “The Definition of Done is a formal description of the state of the Increment when it meets the quality measures required for the product.”
Scrum Guide 2020, page 10: “The Developers are the people in the Scrum Team that are committed to creating any aspect of a usable Increment each Sprint.”
Professional Scrum Master II Course, page 12: “The Definition of Done is a crucial aspect of transparency. If it is not clear when work is done, then stakeholders may make wrong assumptions about the state of the software.”
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit