✔ Update Sets are the primary method for moving customizations from one ServiceNow instance to another. An Update Set records changes made to an instance, including modifications to:
Forms, fields, and tables
Business rules, scripts, and workflows
UI policies and ACLs
How Update Sets Work:
When you modify configurations, the changes are captured in an active Update Set.
The Update Set is then exported from the development instance and imported into the target instance (e.g., from Dev to Test to Production).
Once imported, the Update Set is committed, applying the changes.
Option A (Table Templates) is incorrect because these define default field structures for tables but do not move customizations.
Option B (Application Files) is incorrect because individual application files exist within Update Sets but do not serve as a transport mechanism.
Option C (UI Script Includes) is incorrect because script includes are reusable scripts, not a method for transferring configurations.
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