InServiceNow, theFavoritesfeature allows users to quickly access frequently used modules, applications, or records. Users can customizeFavoritesby changing theicon and color.
To edit a favorite, you need to:
Open theApplication Navigator.
Locate yourFavoriteslist.
Click thePencil (✏) iconnext to the favorite you want to edit.
Choose a newicon and color.
Save the changes.
A. Star
TheStar iconis used toaddorremovea favorite butnotfor editing.
B. Triangle
NoTriangle iconis used for Favorites customization.
D. Clock
TheClock iconrepresentsrecently viewed items, not Favorite customization.
[Reference:ServiceNow CSA Documentation – Customizing Favorites, ServiceNow Product Documentation – Personalizing the Application Navigator(https://docs.servicenow.com), , ]
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