InServiceNow List Views, users cancustomize and personalizethe displayed columns to fit their needs.
Open anylist view(e.g., Incidents, Requests).
Click theGear icon (⚙)in the top-right corner of the list.
ThePersonalize List Columnswindow appears.
Select or remove columns as needed.
ClickSaveto apply changes.
Steps to Personalize List Layout (Columns):This customization isuser-specific, meaning it only affects the logged-in user’s view.
B. Select the column to be personalized > Click Edit icon (Penal) > Choose options to personalize
NoEdit icon (Pencil) for column customizationexists in List Views.
C. Context Menu > View > Personalize
TheContext Menu (right-click menu)allows you to filter or sort data but doesnot customize columns.
D. Select the column to be personalized and right-click the header > Choose options to personalize
Right-clicking the column header providessorting and grouping options, not full column customization.
[Reference:ServiceNow CSA Documentation – Customizing List Views, ServiceNow Product Documentation – Personalizing List Layouts(https://docs.servicenow.com), Final Answer: A. Click Gear icon > Personalize window options > Select the appropriate columns, , , ]
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