In ServiceNow,wildcardsare used to filter lists effectively. To search for records whereShort Description contains "email", use theasterisk (*) wildcard.
Click the List Magnifier (????) to enable column search.
In the "Short Description" column search box, type:
Steps to Filter a List for "email" in Short Description:CopyEdit
*email
Press Enterto apply the filter.
*email→ Finds any record where "email" appearsanywherein theShort Description.
email*→ Finds records where "email" is at thebeginningof theShort Description.
*email*→ Also works but is redundant, as*emailalready searches within the text.
A. Click List Magnifier, on Short Description, type “email”, click enter →Incorrect
Typing just "email"only searches for an exact match, not occurrenceswithinthe text.
C. Click List Magnifier, on Short Description, type email, click enter →Incorrect
Same issue as (A) – it doesnotuse a wildcard, so it only returns exact matches.
D. On Search box, select text, type email, click enter →Incorrect
Theglobal search barisnot column-specific, meaning it searches across multiple tables, not justShort Description.
Using List Filters and Wildcards
ServiceNow Search Wildcards
Why Wildcards Matter?Why Other Options Are Incorrect?Official ServiceNow Documentation Reference:
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