ServiceNow Certified System Administrator CSA Question # 161 Topic 17 Discussion

InServiceNow Notification Configuration, dot-walking allows administrators to reference related records dynamically.

✔To send a notification to theCaller's Manager, you need to:

Open theNotification record.

Navigate to the‘Send to’ tab.

Add theCaller field.

Usedot-walkingto select theCaller's Manager field(e.g., caller_id.manager).

Option Ais incorrect because dot-walking is configured under the‘Send to’ tab, not the‘Who will receive’ tab.

Option Bis incorrect because while Flow Designer can trigger notifications, it does not specifically configure recipients based on dot-walking.

Option Cis incorrect because setting "Who will receive" toSubscribableis used for opt-in notifications, not direct notifications to the Caller's Manager.

????Reference:ServiceNow Administration – Notification Configuration & Dot-Walking