In ServiceNow, toimport articlesinto aKnowledge Base (KB), a user must have thesn_knowledge_importrole.
sn_knowledge_import→ Required to import articles into a knowledge base.
sn_knowledge_contribute→ Allows users tocreate, edit, and publishknowledge articles butnot importthem.
sn_knowledge_admin→ Grantsfull administrative accessto manage the knowledge base, including permissions, categories, and workflows.
B. sn_knowledge_contribute– This role allowscontributing and editing articlesbut doesnot grant import capabilities.
C. Can contribute– Not a valid ServiceNow role; the correct role issn_knowledge_contribute.
D. Can import– Not a recognized role in ServiceNow. The correct role issn_knowledge_import.
ServiceNow Knowledge Management Roles
ServiceNow CSA Training Module:"Managing Knowledge Bases and Importing Articles"
Key Knowledge Management Roles:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
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