TheApplication Navigatorin ServiceNow allows users to quickly filter and locateapplications, modules, and menusby typing keywords in thefilter field.
When you type"service"into the filter field,only modules containing the word "service"in theirname or pathwill be displayed.
Analysis of Each Option:Option
Contains "service"?
Appears in Navigator?
A. Configuration > Business Services
"Business Services" contains "service"
Appears
B. Self-Service > Knowledge
"Self-Service" contains "service"
Appears
C. Service Portal > Widgets
"Service Portal" contains "service"
Appears
D. Incident > Assigned to me
Does NOT contain "service"
Does NOT appear
Since"Incident > Assigned to me"doesnotcontain the word"service", itwould NOT appearin theApplication Navigatorwhen filtering by"service".
Configuration > Business Services
The"Business Services"module underConfigurationincludes the word"service".
Self-Service > Knowledge
The"Self-Service"application contains the word"service", so this module appears.
Service Portal > Widgets
The"Service Portal"module contains the word"service", making it visible.
Incident > Assigned to me
Thisdoes NOT contain "service"in its path, so it willnotappear.
Why the Other Options Appear in the Application Navigator?
ServiceNow Docs: Using the Application Navigatorhttps://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation/concept/c_NavigatingThePlatform.html
References from Certified System Administrator (CSA) Documentation:This confirms that"Incident > Assigned to me" would NOT appearin the Application Navigator when filtering by"service".
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