In ServiceNow, theEvent Registryis a module thatstores and defines all system eventsthat can be triggered within the platform. Events in ServiceNow are used to trigger business rules, notifications, workflows, and integrations based on specific system activities.
TheEvent Registry [sysevent_register]table containspredefined and custom event definitions.
It allowsdevelopers and administratorsto definenew custom events.
Events can betriggered manually (via scripts) or automaticallybased on system actions.
Events arenot tied to a specific timeframebut are available for use whenever triggered.
Triggering a Notification
When an incident is assigned, an event such as"incident.assigned"is triggered, which can send an email notification to the assigned user.
Initiating an Automated Workflow
When a new user is onboarded, an event like"user.onboarded"can trigger a workflow to create necessary accounts and permissions.
Logging Custom Events for Reporting
Custom events like"asset.verified"can be used to track when an asset verification process is completed.
Key Features of the Event Registry:Example Use Cases of the Event Registry:
TheEvent Registryisnot a log of completed eventsbut arepository of event definitionsthat can be triggered.
It defines bothdefault and custom eventsthat can be used across different system processes.
It is used forevent-driven automationin ServiceNow.
Why "C. The Event Registry is a module that provides Event definitions" is the Correct Answer?
A. The Event Registry lists all Events that have successfully completed within a 24-hour period – Incorrect
This describes theEvent Log [sysevent]table, not the Event Registry.
B. The Event Registry is a list of all Events that originate through an integration – Incorrect
TheEvent Registryis not specific to integrations; it applies to all events in the system.
D. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script – Incorrect
Events triggered by scripts are logged in theEvent Log, not theEvent Registry.
Explanation of Incorrect Options:
ServiceNow Docs: Understanding the Event Registry
ServiceNow CSA Study Guide – Event Management
ServiceNow Product Documentation: Creating and Managing Events
References from Certified System Administrator (CSA) Documentation:
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