A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A. How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B. What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C. Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision-making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.
[Reference: ServiceNow Governance, Risk, and Compliance documentation, ITIL 4 framework, =================]
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