Communications Mining analytics is a key component of UiPath's Communications Mining solution, which uses Natural Language Processing (NLP) to understand unstructured communications data and transform it into actionable insights. Common use cases include:
Communications Monitoring: Tracking communication flows for operational inefficiencies and anomalies.
Voice of the Customer (VOC): Extracting customer sentiments and feedback to improve business processes and customer service.
Auto-triage: Automating the classification and prioritization of incoming communications to enable faster responses.
These use cases focus on leveraging data insights to automate decision-making, identify process improvement areas, and enhance customer satisfaction. This aligns with UiPath's goal to enable end-to-end process automation by mining communication channels like emails, tickets, and surveys​​.
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