View all questions & answers for the Information-Technology-Management exam
How can a unified communications system meet the communication goals of most organizations?
Manages customer expectations
Reduces latency between parties
Generates innovative solutions
Makes employees more comfortable
Understanding Unified Communications Systems:
Unified Communications (UC) integrates multiple communication tools like voice, video, messaging, and collaboration tools into a single platform.
Its goal is to enhance real-time communication and collaboration within and outside the organization.
Reducing Latency:
UC reduces delays (latency) in communication by enabling instant messaging, video conferencing, and real-time collaboration tools.
This ensures faster decision-making and improves organizational efficiency.
Why Other Options Are Incorrect:
Option A: Managing customer expectations is more aligned with CRM systems.
Option C: Generating solutions involves creativity and innovation tools, not UC.
Option D: While UC improves efficiency, it does not specifically aim to make employees "comfortable."
References:
"Unified Communications: Transforming Organizational Communication" – Gartner
IT Communication Frameworks and UC Standards
Submit