View all questions & answers for the Information-Technology-Management exam
Which business layer determines which products or services are being sold and to whom?
Systems
Operating
Corporate
Strategy
Definition of Strategy in Business Layers:
The strategy layer focuses on determining products or services, target customers, and competitive positioning.
It involves defining the organization's long-term goals and the means to achieve them in alignment with market needs and opportunities.
Why Strategy is Key to Product/Service Decisions:
Guides resource allocation to achieve competitive advantage.
Determines value propositions, customer segmentation, and market focus.
Incorrect Options Analysis:
A. Systems: Focuses on technology infrastructure, not business direction.
B. Operating: Deals with day-to-day operations, not strategic decisions.
C. Corporate: Relates to governance and overarching organizational management, not product/service specifics.
References and Documents of Information Technology Management:
"Business Strategy Fundamentals" (McKinsey & Co.).
ITIL 4 Service Strategy Practices (Axelos).
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