Pass the Exin ITIL Foundation (V4) ITIL Questions and answers with ValidTests

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Questions # 1:

What is an IT asset?

Options:

The removal of anything that could have a direct or indirect effect on services

Any component that needs to be managed in order to deliver a service

A request from a user that initiates a service action

Any financially valuable component that can contribute to delivery of an IT product or service

Expert Solution

Questions # 2:

Which practice identifies metrics that reflect a customer experience of a service?

Options:

Continual improvement

Service level management

Service desk

Problem management

Expert Solution

Questions # 3:

What is typically needed to assign complex incidents to support groups?

Options:

The incident priority

The incident category

A change schedule

A self-help tool

Expert Solution

Questions # 4:

Which is a key requirement for a successful service level agreement?

Options:

It should be written in legal language

It should be simply written and easy to understand

It should be based on the service provider’s view of the service

It should relate to simple operational metrics

Expert Solution

Questions # 5:

What type of change is MOST likely to be managed by the 'service request management' practice?

Options:

An emergency change

A normal change

An application change

A standard change

Expert Solution

Questions # 6:

What is the purpose of the ‘deployment management’ practice?

Options:

To ensure services achieve agreed and expected performance

To make new or changed services available for use

To move new or changed components to live environments

To set clear business-based targets for service performance

Expert Solution

Questions # 7:

Identify the missing word in the following sentence.

The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

Options:

plans

measurement

process

tools

Expert Solution

Questions # 8:

Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

Options:

suppliers

assets

customers

CIs

Expert Solution

Questions # 9:

Which statement about outcomes is CORRECT?

Options:

Outcomes help service consumers achieve outputs

Outcomes are one or more services that fulfil the needs of a service consumer

Service providers help service consumers achieve outcomes

Helping service consumers achieve outcomes reduces service provider costs

Expert Solution

Questions # 10:

Which skill is an essential part of the 'service level management' practice?

Options:

Problem analysis

Technical knowledge

Listening

Diagnosis

Expert Solution

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Pass the Exin ITIL Foundation (V4) ITIL Questions and answers with ValidTests

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