Pass the ITIL Practitioner Level ITIL-4-Practitioner-Deployment-Management Questions and answers with ValidTests

In ITIL 4, the deployment model development and improvement process involves creating or refining models to enhance deployment effectiveness. Implementing a newly updated deployment model typically requires formal authorization and coordination, which is achieved through a change request (Option B). A change request initiates the process to assess, approve, and execute the model update in a controlled manner, ensuring alignment with organizational governance and other practices like change enablement.

Option A (Lessons learned):Incorrect, as lessons learned are an output for improving future processes, not a trigger for implementing a new model.

Option B (Change request):Correct, as a change request is the formal mechanism to propose and implement a new or updated deployment model, per ITIL 4’s integration with change enablement.

Option C (Updated knowledge management articles):Incorrect, as knowledge articles support documentation and training but do not trigger implementation.

Option D (Deployment review reports):Incorrect, as review reports provide insights or feedback, not the authorization needed to implement a model.

In ITIL 4, the ‘verification of service components’ activity within the deployment lifecycle management process ensures that delivered components meet specifications before deployment. The correct activities are:

Activity 1 (Checking that the correct models of server have been supplied):Part of verification, as it confirms that the hardware components match requirements.

Activity 2 (Testing the software for defects):Part of verification, as it ensures the software is functional and free of critical issues before deployment.

Activity 3 (Creating a schedule for installing the new servers):Incorrect, as scheduling is a planning activity, not verification.

Activity 4 (Installing the new software to the newly installed servers):Incorrect, as installation is part of the deployment execution, not verification.

When a newly developed deployment model cannot be tested due to technical limitations, ITIL 4 emphasizes a risk-based approach to deployment management to ensure stability and minimize disruption. Option C, closely monitoring the first few uses of the new model, aligns with ITIL 4's guidance to proceed cautiously when full testing is not feasible. This approach allows the organization to deploy the model in a controlled environment, observe its performance, and quickly address any issues, thereby reducing risk while gathering real-world data.

Option A (Only use the new model after a way to test it has been found):While testing is ideal, delaying deployment indefinitely until a testing method is found may not be practical, especially if business needs require timely deployment. This option is overly restrictive and does not balance risk with operational demands.

Option B (Carry out test deployments to see if the model works correctly):Conducting test deployments assumes testing is possible, which contradicts the question’s premise that testing cannot be done for technical reasons. This makes the option invalid.

Option C (Closely monitor the first few uses of the new model):This is the most pragmatic approach, as it allows deployment with safeguards like monitoring to mitigate risks, aligning with ITIL’s focus on value delivery and risk management.

Option D (Automate the activities of the new model before it is used):Automating an untested model could amplify risks, as automation without validation may propagate errors across environments.

ITIL 4 defines capability level 3 for a practice as achieving integration across the organization, where the practice is embedded into broader workflows and understood by related practices. For deployment management, an indication of reaching capability level 3 is when employees from other practices understand how deployment activities are integrated into relevant workflows (Option B). This demonstrates cross-functional alignment and maturity, showing that deployment management is not siloed but part of the organization’s value streams.

Option A (The deployment management team regularly suggests and implements improvement opportunities):Incorrect, as continual improvement is characteristic of higher capability levels (e.g., level 4), not the defining feature of level 3.

Option B (Employees from other practices understand how deployment activities are integrated into relevant workflows):Correct, as level 3 focuses on integration and collaboration across practices, per ITIL 4’s capability framework.

Option C (The deployment manager is able to report on the effectiveness of the deployment management practice):Incorrect, as reporting effectiveness is a general management task, not specific to level 3 maturity.

Option D (Deployment models are developed and implemented):Incorrect, as model development occurs at lower capability levels (e.g., level 1 or 2), not a hallmark of level 3.

Continuous delivery (CD) in ITIL 4 extends continuous integration (CI) by ensuring that every validated change is ready for deployment to production, enabling smaller and more frequent releases. The key benefit for users is that they experience changes which are smaller and more frequent (Option D), reducing risk, improving feedback cycles, and delivering value faster.

Option A (Developers spend less time fixing issues in their code):Incorrect, as while CD may reduce some issues through automation, this is not its primary benefit, and CI already includes frequent testing to catch issues early.

Option B (Code is tested iteratively and frequently):Incorrect, as iterative and frequent testing is a feature of continuous integration, not a new benefit introduced by continuous delivery.

Option C (Deployments of software builds are scripted to allow for automation):Incorrect, as scripting and automation are part of both CI and CD pipelines, not a unique benefit of introducing CD.

Option D (Users experience changes which are smaller and more frequent):Correct, as CD enables rapid, incremental releases to production, directly benefiting users with faster and less disruptive updates.

ITIL 4 emphasizes that value streams are designed to deliver specific outcomes by integrating relevant management practices tailored to the context of services or products. For a large organization, creating several value streams that incorporate practices like change enablement, deployment management, and continual improvement (Option D) is the most effective approach. This allows flexibility to address different services or workflows while ensuring practices are embedded where needed, aligning with ITIL 4’s value-driven and context-specific principles.

Option A (Create a separate value stream for each management practice):Incorrect, as this fragments processes and contradicts ITIL 4’s holistic approach, where practices work together within value streams to deliver outcomes, not in isolation.

Option B (Create one combined value stream for change enablement and deployment management):Incorrect, as limiting to a single value stream for only two practices may not account for other necessary practices or varying service needs, reducing flexibility.

Option C (Create a single value stream that includes change enablement, deployment management, and other practices such as continual improvement):Incorrect, as a single value stream for all practices may become overly complex and fail to address diverse service requirements in a large organization.

Option D (Create several value streams that include change enablement, deployment management, and other practices such as continual improvement):Correct, as it reflects ITIL 4’s guidance to design multiple value streams tailored to specific services or products, integrating relevant practices to optimize value delivery.