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Scenario: CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.

By using a Dynamics 365 connector, you can create flows that initiate when an event occurs in Dynamics 365, or some other service, which then performs an action in Dynamics 365, or some other service.

Scenario:

Customers report that the response time from the information email listed on the Adventure Works Cycles

website is greater than five days.

Microsoft Teams is used for all collaboration.

Microsoft teams support email notifications.

Scenario: User1 reports that performance is slow when viewing total billed customer time.

A plug-in for Dynamics 365 Sales automatically calculates the total billed time from all activities on a particular customer account, including sales representatives' visits, phone calls, email correspondence, and repair time compared with hours spent.

User5 receives the error message: ‘Endpoint unavailable’ during a test of the technician dispatch ISV solution.

When you choose to use a synchronous execution mode any failure will be reported back to the user of the application with an Endpoint unavailable error dialog informing the user that the webhook service endpoint may be configured incorrectly or is not available.

Scenario: Customer satisfaction surveys are recorded with Microsoft Forms Pro.

Box 1: Flip switch

The flip switch is like an on/off switch, providing a choice between two values.

Box 2: Linear gauge

The linear gauge lets your users input numerical values by dragging a slider instead of typing in the exact quantity. The slider provides whole number input and display only. Use this control for any numerical and money columns.

Box 3: Option set

The choice control presents a set of options for your users to choose from when entering data.

You can customize forms (main, quick create, and quick view) and email templates by adding multi-select columns that are called Choices. When you add a choices column, you can specify multiple values that will be available for users to select. When users fill out the form they can select one, multiple, or all the values displayed in a drop-down list.

Scenario:

Qualified leads must be collected from local bike fairs.

Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.

By using a Dynamics 365 connector, you can create flows that initiate when an event occurs in Dynamics 365,

or some other service, which then performs an action in Dynamics 365, or some other service.

In Power Automate, you can set up automated workflows between your favorite apps and services to

synchronize files, get notifications, collect data, and more.

Scenario: CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.

Imagine having a process where you want to give someone a couple of days to reply to an approval. If that someone doesn't respond in time, you want to assign a new approval to another person or group of people. To achieve this you can set the timeout in the action settings.

Scenario: A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.

Box 1: action

Box 2: condition

Box 3: data operation

Box 1: Logic Apps

Scenario: Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.

For integration with Dynamics 365 Logic Apps can be used. It also supports scheduled actions.

For integration with Azure use Logic Apps, instead of Power Automate.