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Questions # 1:

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to budgetary constraints.

What should the BA do next?

Options:

A.

Ask the project sponsor to increase the project budget.

B.

Ask the project manage to re-prioritize .. requirements.

C.

Ask the project sponsor to request additional resources.

Expert Solution
Questions # 2:

Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"

Options:

A.

Profiles

B.

Salesforce characters

C.

Users

D.

Roles

Expert Solution
Questions # 3:

A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.

What should the BA confirm about the user stories when completing this review?

Options:

A.

They contain substantial details and focus on technical elements.

B.

They are dependent on related acceptance criteria and overlap with other use cases.

C.

They can be easily prioritized and are small enough to estimate accurately.

Expert Solution
Questions # 4:

Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.

Which key principle should a business analyst follow to help prioritize feature requests from various business units?

Options:

A.

Give priority to the earliest requested dates.

B.

Find and install a backlog grooming app from AppExchange.

C.

Define roles, responsibilities, and processes.

Expert Solution
Questions # 5:

Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.

What should the BA do to understand which user stories were modified?

Options:

A.

Review the approval history.

B.

Review the change sets history

C.

Review the version control history.

Expert Solution
Questions # 6:

Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.

What should the business analyst do to meet the requirement?

Options:

A.

Map the business process.

B.

Review department procedures and consult the org chart.

C.

Create an entity relationship diagram.

Expert Solution
Questions # 7:

Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.

How should the business analyst help the EMEA sales team learn the new features?

Options:

A.

Organize user groups by permission set and train each team.

B.

Document key changes and gather feedback to update the backlog.

C.

Build tooltips and discoverable content in the new console layouts.

Expert Solution
Questions # 8:

Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.

Which role does CK need?

Options:

A.

Business Analyst

B.

Solution Architect

C.

Salesforce Administrator

Expert Solution
Questions # 9:

A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.

Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

Options:

A.

Demo prototype

B.

Virtual whiteboard

C.

One-on-one meetings

Expert Solution
Questions # 10:

Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.

Which option should the business analyst use as the functional requirement specification?

Options:

A.

Partners need to submit monthly sales reports.

B.

The portal should allow for partners to upload monthly sales reports.

C.

The portal should allow for partners to access monthly sales reports.

Expert Solution
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