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Questions # 1:

Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support andadditional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?

Options:

A.

Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

B.

Build a new Community with required features after testing in a Sandbox and deactivate the existing Community

C.

Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.

D.

Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.

Expert Solution
Questions # 2:

Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?

Options:

A.

Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher. iOS usersshould navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1

B.

Navigate to the community URL in the browser and a mobile experience will be automatically rendered

C.

All users should access a Visualforce + Tabs community via a Desktop browser only

D.

Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

E.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. Android users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1

Expert Solution
Questions # 3:

Universal Containers needs to have their branding represented accurately in their Partner Community. What three things should the Salesforce Admin doto use Community Builder to brand the Community?

Options:

A.

Specify font family, style, and weight

B.

Apply a colour scheme that is appropriate for the Universal Containers template with the colour palette

C.

Adjust kerning values in a variety of typefaces

D.

Usecustom CSS to apply Universal Containers styles

E.

Adjust the pixel width of the masthead

Expert Solution
Questions # 4:

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select aTopic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Options:

A.

Set the Number of Articles property inside the Page Editor

B.

Update Knowledge Settings inside Setup

C.

Make sure Top Articles for Topics is enabled in Community Management

D.

Add the Top Articles component inside the Community Builder

Expert Solution
Questions # 5:

Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.

Which standard functionality should be used to accomplish this task?

Options:

A.

Upload an HTML header in Community Management with Javascript that contains a link to the external website.

B.

Create a rich text field inside the Navigation object and include the website URL as an href link.

C.

Create a Navigationmenu item inside Community Builder with External URL type.

D.

Update the Default Website Link property inside Property Editor to the company's website.

Expert Solution
Questions # 6:

Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?

Options:

A.

Leverage Opportunity feed and group record layout for access control.

B.

Leverage unlisted groups and record sharing for access control.

C.

Leverage Opportunity feed and manual shares for access control.

D.

Leverage private groups and record sharing for access control.

Expert Solution
Questions # 7:

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.

In which two ways should this be set up? Choose 2 answers.

Options:

A.

In the Community Workspaces, target all Recommendations to a new Audience Type.

B.

In Community Builder, add the Featured Recommendations Component to the page.

C.

In the Community Workspaces, create the Recommendation.

D.

In the Community Workspaces, add a new Custom Recommendations Channel.

E.

In Community Builder, add theRecommendations Component to the page.

Expert Solution
Questions # 8:

Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.

What is the status of the custom Lightning components on the page after the upgrade?

Options:

A.

The Lightning components are on the page, but will NOT load until the Community is published.

B.

The Lightning components are NOT on the page, but are available in the Community Builder

C.

The Lightning components are neither on the page nor in the Community Builder

D.

The Lightning components are on the page and load as expected.

Expert Solution
Questions # 9:

You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?

Options:

A.

Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.

B.

Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them

C.

Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them

D.

Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder

E.

Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them

Expert Solution
Questions # 10:

You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?

Options:

A.

Create a Custom Sharing Rule

B.

Enable Super User Access

C.

Increase the number of roles within the Community Settings

D.

Create an APEX Custom Permission

E.

Create a Custom Sharing Set

Expert Solution
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