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  5. Certified Implementation Specialist - Service Mapping Questions and Answers

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Questions # 1:

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Options:

A.

Quickly identifies any recent incidents that occurred on components of the impacted service.

B.

Narrows down possible affected components when a service is impacted.

C.

Helps reduce the number of unplanned changes in a customer environment.

D.

Helps pinpoint code errors after a faulty application is identified.

E.

Quickly identifies any recent changes performed on components of the impacted service.

Questions # 2:

Which is the most common risk that can negatively impact a Service Mapping engagement?

Options:

A.

The customer is not using Active Directory for credential authentication

B.

The customer external firewall only communicates on outbound port 80 and 443

C.

The customer security team is not made aware early enough in the engagement of the credential requirements

D.

The MID Server resource requirements are beyond capacity of the customer

Questions # 3:

In order for Service Mapping to successfully discover UNIX targets, which SSH credential can be granted with limited privileges to a user?

Options:

A.

RDP privileges

B.

Root privileges

C.

WMI privileges

D.

Selective sudo (or sudo equivalent) access

E.

Domain access and local administrator privileges

Questions # 4:

Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following

Criterion attributes:

    Class

    Configuration file

    Version

Question # 4

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?

Options:

A.

A duplication error will occur.

B.

A new Apache Web Server CI is created.

C.

The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.

D.

The Apache Web Server CI will be reclassified as a Web Server CI.

Questions # 5:

Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.

Question # 5

Which one of the following is true?

Options:

A.

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

B.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.

C.

If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.

D.

If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

Questions # 6:

Which one of the following best represents the output from the following Regular Expression?

([\w\d\-\.]+)

Options:

A.

Match a single character in the list between one and unlimited times.

B.

Match a single character in the list one time.

C.

Match a single character in the list between one and three times.

D.

Match a single character in the list between one and ten times.

Questions # 7:

In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?

Options:

A.

Task, Description, Created

B.

Node, Type, Resource, Number

C.

Source, Number, Task

D.

Source, Node, Type, Resource

Questions # 8:

Which best describes what Identification Rules are?

Options:

A.

Used to track duplicate CIs until resolved

B.

Consists of one or more identifier entries that specify the criterion attributes that uniquely identify a CI

C.

Used by the coalesce field when importing data into ServiceNow using a transform map

D.

Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes

Questions # 9:

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string?

2014/02/07-17:49:36

Options:

A.

Delimiter of space and position 1

B.

Delimiter of / and position 0

C.

Delimiter of / and position of 1

D.

Delimiter of 2014 and position 1

Questions # 10:

In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?

Options:

A.

Process Classifier

B.

Identification Rule

C.

CI Type/Table

D.

Application Service

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